Welcome to the Envicleansg Privacy Policy

www.envicleansg.com is owned and operated by 1 Plus Pte. Ltd. (“Envicleansg” or “we” or “us”), a company registered in Singapore. The following Privacy Policy describes how we as a data controller collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals (“Personal Data”) in connection with the services available from Envicleansg through the website located at “www.envicleansg.com” (“Site”). References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. By visiting the Site, you are consenting to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy.

On occasion, we may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. We will also prominently post such material changes prior to implementing the change. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site (as defined in the Terms of Use) and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Envicleansg is committed to complying with the Personal Data Protection Act 2012.

If you have any comments, suggestions or complaints, you may contact us by e-mail at contact@envicleansg.com.

Information We Collect

We collect Personal Data about you that you provide to us when using the Site. Personal Data may include your name, address, phone number, e-mail address. In addition to this, when using our Site, even if you do not make a booking with us, we may collect other certain information, such as your geographic data and account password, search preferences related to specific searches, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

If you sign up for any Envicleansg’s landing pages, web applications using your social media account or link your Envicleansg account to your social media account or use certain other Envicleansg social media features, we may access information about you which you have voluntarily provided under your social media provider in accordance with the provider’s policies and we will manage your personal data which we have collected in accordance with Envicleansg’s privacy policy.

Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect transactions, www.envicleansg.com currently uses Secure Socket Layer (SSL) technology to encrypt information during transit.

How We Use the Information We Collect

i) General Use: We use Personal Data and other information collected through the Site to (a) register you with the Site and create your user account, (b) provide you with the requested services (mainly to process and confirm your booking with the accommodation provider or other supplier) after verifying your credentials, (c) provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services, (d) build features that will make the services available on the Site easier to use, (e) for an improved user experience, internal training and general optimization purposes, (f) for the detection and prevention of fraud and other illegal or unwanted activities or (g) contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers.

ii) Marketing Activities & Reminders: We also use your information for marketing activities, as permitted by law. For example: When you make a booking with us, set up a user account, complete or enter details into a booking form, or provide us with your contact details we may use your contact information to send you news of products and services relevant and useful for home owners. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication, or you can administer your subscriptions through your account. Based on the information you share with us, individualized offers may be shown to you on the Site, in mobile apps or on third-party websites, including social media sites. These might be offers that you can book directly on the Site, or third-party offers or products we think you might find interesting. If you have not finalized your booking online, we may send you a reminder to continue with your booking. Please see the section below titled “Cookies, Page Tags and Data Use” on how we use this data for advertising purposes. Please note that the confirmation emails and text messages sent after signing up and when you have made a booking are not marketing messages. These messages are part of your booking process. Respectively, they contain information for you to confirm your booking and service crew identity, and tools to optionally rate the service crew after the session. You will continue to receive them, even if you have opted out of our marketing messages.

Sharing Your Personal Data

Envicleansg may share your Personal Data with suppliers such as accommodation properties and other third parties we appoint to perform services on our behalf, such as third party loyalty programs, data analysis, web hosting, marketing (also on websites of such third parties), customer care, and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

Envicleansg may propose other services (typically “add-ons”), to offer certain benefits or for another purpose that may interest you. These services may be offered by third party providers or Envicleansg. As stated above, relevant data about this service may be shared with such third party providers to ensure optimal service.

Envicleansg may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of Envicleansg, our users or others.

In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

Our Policy Concerning Cookies and Page Tags

By visiting our Site, you consent to the usage of cookies and tags as described below. Our Site uses session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Cookies or page tags may be from Envicleansg and/or third party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. The use of these cookies and page tags may vary, and are described in the appropriate sections below.

Opting Out

If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer, or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. If you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details. Please note that opting out of cookies does not affect your consent to receive other marketing communications from us. You can opt out from those marketing communications as noted below.

Cookies, Page Tags, and Data Use

Envicleansg uses Google Analytics to help us understand how our customers use the Site. Google Analytics uses cookies to collect information about how visitors use the Site, including the number of visitors to the Site, where visitors have come to the Site from, and the pages they visited. We use this information to compile reports and to help us improve the Site. Google Analytics collects information anonymously. Google’s privacy policy is available at: http://www.google.com/intl/en/policies/privacy/.

We may also use other analytical tools to collect similar information about the use of our Site. The information collected by these cookies and page tags may be transferred to, and stored on, servers in a country different from where you reside. These cookies and page tags may be set by us or by third-party providers.

We use session cookies to keep you logged in while you use our services, to understand better how you interact with our services, and to monitor aggregate usage and web traffic routing on our services. We also use persistent cookies to recognize you when you return to our services.

Your Rights

You have the right to request access to your Personal Data that we hold about you. You also have the right to ask that we correct any inaccuracies in your Personal Data. You may also request that we delete your Personal Data, but please note that we may need to retain certain information for legal or internal business purposes, such as maintaining accurate records or performing our obligations under applicable laws.

To make a request to access, correct, or delete your Personal Data, or if you have any other questions or complaints about our use of your Personal Data, please contact us by e-mail at contact@envicleansg.com. We will respond to your request within a reasonable timeframe.

Other Important Information

Minors: Our services are not directed to minors, and we do not knowingly collect Personal Data from minors. If we learn that we have collected Personal Data from a minor, we will delete that information promptly.

Retention: We will retain your Personal Data for as long as your account is active or as needed to provide you with our services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

Links to Other Websites: Our Site may contain links to other websites. This Privacy Policy does not apply to, and we are not responsible for, the privacy practices or content of such other websites. We encourage you to read the privacy policies of any such other websites you visit.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Envicleansg Pte. Ltd.
Email: contact@envicleansg.com

Effective Date

This Privacy Policy is effective as of July 2024